Charity Information & Legal Notice

1. Organisation name and status

Mother and Child Welfare Organisation (MACWO) is a UK registered charity working with families, children, young people and vulnerable communities.

Mother and Child Welfare Organisation (MACWO)
Registered charity number: 1156832
Registered address: 202 Uxbridge Road, London W12 7JP, United Kingdom

2. Our mission

MACWO exists to support families, children and vulnerable communities through practical, community-based services. Our work includes mentoring, education, youth activities, parenting support, health and wellbeing programmes, and wider welfare initiatives that help people to build safer, more hopeful futures.

We aim to:

• empower mothers, parents and carers to navigate difficult circumstances;
• support children and young people to stay engaged in education and positive activities;
• reduce isolation, inequality and disadvantage in our communities; and
• work in partnership with local services, schools and community groups.

3. Governance

MACWO is governed by a Board of Trustees who oversee the strategic direction of the charity, ensure that we meet our legal and regulatory obligations, and safeguard our charitable purpose.

Day-to-day operations are carried out by staff and volunteers, under the oversight of the trustees. Trustees give their time and expertise to guide the charity, approve policies, and monitor finance, risk and impact.

4. Ethical standards

We are committed to working in a way that reflects our values and respects the dignity and rights of everyone we support. This includes a commitment to:

• Safeguarding – protecting children, young people and vulnerable adults from harm, and acting promptly where concerns arise.
• Equality and inclusion – treating everyone fairly and with respect, and actively challenging discrimination and prejudice.
• Transparency – being open and honest about our work, our funding and our decision-making.
• Responsible fundraising – ensuring that our fundraising activities are legal, open, honest and respectful.
• Accountability – using our resources responsibly and for the benefit of the communities we serve, and being accountable to our beneficiaries, supporters and regulators.

5. Complaints procedure

We aim to provide high standards in all of our work. However, we recognise that sometimes things may go wrong or fall short of expectations. If you have a concern or complaint about any aspect of MACWO's work, we encourage you to let us know so that we can take it seriously and learn from it.

You can raise a complaint by contacting us via email at info@macwo.org and marking your message as a complaint. Please include:

• your name and contact details;
• what happened, including relevant dates and locations;
• who was involved, if known; and
• what you would like us to do to resolve the issue.

We will acknowledge your complaint, investigate it fairly, and respond within a reasonable time. In some cases (for example safeguarding concerns) we may also need to share information with appropriate agencies, in line with our legal obligations.

6. Equality and diversity

MACWO is committed to equality, diversity and inclusion. We do not tolerate discrimination or harassment on the grounds of:

• race or ethnicity;
• gender or gender identity;
• religion or belief (or lack of belief);
• disability or health condition;
• sexual orientation;
• age; or
• any other protected characteristic under equality law.

We seek to make our services as inclusive as possible and to reflect the diversity of the communities we serve in our programmes, communications and decision-making.

7. Accessibility

We are committed to making our website and services accessible to as many people as possible, including people with disabilities and different access needs. We aim to:

• use clear, plain language wherever possible;
• design pages so they are readable on different devices and screen sizes;
• support keyboard navigation and reasonable compatibility with assistive technologies; and
• consider accessibility when we plan new features or content.

If you experience any difficulties accessing information on this website, or if you need information in an alternative format, please contact us so that we can try to help.

8. Safeguarding commitment

Protecting children, young people and vulnerable adults is a core responsibility of MACWO. We have safeguarding policies and procedures in place, and we provide training and guidance for staff and volunteers who work with or come into contact with children and adults at risk.

Where we have concerns about the safety or wellbeing of a child or vulnerable adult, we may need to share information with appropriate agencies such as social services, the police or health professionals, in line with our legal duties. We will balance the need to protect individuals with respect for privacy and confidentiality.

9. Legal and regulatory information

MACWO operates within the legal and regulatory framework applicable to charities in England and Wales. This includes charity law, safeguarding law, data protection law and other relevant regulations.

For information about how we handle personal data, please see our Privacy Policy and Cookie Policy. For information about how you may use this website, please see our Website Terms and Conditions.

10. Contact information

If you would like more information about MACWO, our governance or our policies, or if you wish to raise a concern, you can contact us at:

Mother and Child Welfare Organisation (MACWO)
Email: info@macwo.org
Website: https://macwo.org
Address: 202 Uxbridge Road, London W12 7JP, United Kingdom